Assertiveness at work: A necessary guide to an essential skill - David R. Stubbs

The ability to assert oneself without being intimidating, offensive or aggressive, is an important attribute in all walks of life. For anyone in management working productively with subordinates/colleagues/superiors, assertiveness is an essential skill. David Stubbs has written a definitive guide to assertion as a means to influence and succeed in business.

This book draws upon numerous examples and case-studies in setting out the key to successfully assertive behaviour. The sources - business, entertainment, sport, industry - are as varied as the author's career experiences which embrace the RAF, the motor trade, The Industrial Society, Surrey County Council, The Ladbroke Group. 

You will learn how to:
- communicate effectively
- handle common management problems
- change people's behaviour at work
- cope with criticism and opposition
- plan successful assertive behaviour